| Question: How long before my dress is delivered? |
Answer: You should plan on approximately three months after you place your order for the dress to
be delivered to the store. Please confirm all delivery dates for your gown with your bridal
salon at time of purchase. |
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| Question: Are alterations available? |
Answer: Please confirm alteration policies with your local bridal salon that carries Alfred Angelo
designs. You should allow enough time for alterations to be completed – plan on
approximately 2 months prior to portrait or wear date. |
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| Question: Do you accept returns? |
Answer: Our gowns are specially made to order. Because of this, all sales are final. We cannot accept
returns or exchanges. |
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| Question: What kinds of payment options are available? |
| Answer: Please discuss payment options with the local bridal salon that carries Alfred Angelo designs. |
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| Question: What sizes are available? |
Answer: Bridal Gowns - 2 to 20, 16W – 28W Lengths available short, regular or extra length
Bridesmaids - 2 to 20, 16W to 28W
Junior Bridesmaids - 8 to 14
Mini-Maids – 2T - 7
Flower Girls – 2T to 16
Prom - 0 to 18
Prom Plus - 16W to 28W
Special Occasion – 2 to 20, 16W – 28W, with extra length available |
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| Question: Can I make the train longer on a bridal gown? |
Answer: Yes, you can add additional train length; 24", 36", or 48", chapel length and longer styles, on
most of our bridal gowns for an additional charge. Some of our gowns can also be ordered
without trains if you prefer. |
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| Question: Can my dress be ordered in a custom length? |
Answer: Our bridal gowns can be ordered 3 inches or longer or shorter than our standard length. Our
bridesmaid gowns are available to order with 3 inches of additional length. |
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| Question: Do you offer Jackets for your bridal gowns? |
Answer: Yes, we have coordinating bridal gown jackets for you to choose from. Whether you need an option for cooler weather, or your ceremony location These jackets are made from the same fabrics and laces as our bridal
gowns, and are meant to coordinate beautifully with your Alfred Angelo gown. |
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| Question: Can I buy an Alfred Angelo gown online? |
Answer: We recommend that you do not buy your gown over the internet. We have received many
calls from brides who purchased online only to find that they didn't receive the dress they
expected, or it was delivered too late for their wedding. Some received counterfeit dresses,
others received used dresses or the wrong style or size. Some brides have found that buying
over the internet didn't really save them money because they were forced to pay hidden
charges and had trouble finding a qualified alterations specialist who could properly fit their
dress.
This is the most important dress you will ever buy. Saving a few dollars is not worth the risk.
The internet is a great place to narrow down styles before you visit a store. But when it
comes time to purchase, it has been proven time and time again that the best place to buy is
a full service bridal store where you can see, feel and try on the dress before you make a
commitment. Our company stands behind the Alfred Angelo dresses purchased at
authorized bridal retailers. |
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| Question: Can I order extra fabric? |
Answer: In the continental US, extra fabric is usually available to order, your bridal specialist will be
able to check the availability of the fabric at the time you place your order. |
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| Question: Can I get a fabric swatch? |
Answer: In the continental US only, fabric swatches are available for our bridesmaid dresses and our
Dream in Color™ Bridal gowns (except white and ivory). If you would like to order a single
color fabric swatch, email info@alfredangelo.com. Dream in Color™ 55 color swatch cards
can be ordered online. Click here to go to our catalog and swatch card page. |
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| Question: Can I get a matching wrap or jacket for your bridesmaid dresses? |
Answer: Yes, we do offer matching wraps, shawls & jackets for our Dream in Color™ bridesmaid
dresses. Wraps & Shawls are available in Satin & Chiffon and Jackets are available in
Organza - all in 55 colors. We do not offer Taffeta Jackets or Shawls. Please check with
your local bridal salon on their policies for ordering shawls, wraps and jackets. |
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| Question: How do I order a catalog? |
Answer: Copies of our current catalogs are now available. If you live in the US and you would like to
order a copy, we offer our catalogs and swatch cards for sale for a small postage and
handling fee.
If you live in the UK, Canada, Australia or New Zealand, copies of our catalogs may be
available at authorized retail stores that carry Alfred Angelo designs. |
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| Question: How do you safeguard my information on your web site? |
Answer: Your personal information is never at risk. When you enter the "order a catalog" area of our
website, you will see the secure lock symbol and https in the form section of your browser.
SSL is short for Secure Socket Layer, a protocol developed for transmitting private
documents via the Internet. SSL works by using a private key to encrypt data that's
transferred over the SSL connection. Both Netscape Navigator and Internet Explorer
support SSL, and most Web sites use the protocol to obtain confidential user information,
such as credit card numbers. By convention, Web pages that require an SSL connection start
with https: instead of http.
If you would like to see our privacy policy, click here. |
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| Question: What are cookies? |
Answer: Cookies are small pieces of information stored on your hard drive that help the web site
keep track of pages you visited, the fact that you are logged in to your account, which items
you have selected to purchase, etc. This information is used to make your shopping
experience more enjoyable. We use cookies for other information as well to gauge the
effectiveness of various marketing programs and email campaigns. These cookies are only
written if you choose to click on our links and expire after a short period of time. Neither of
these forms of cookies retains any personal information whatsoever. They only record which
pages you have visited so we can improve your user experience on our site. |
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| Question: Who is Verisign? |
Answer: Verisign is the leading secure sockets layer (SSL) Certificate Authority enabling secure e-
commerce and confidential communications for Web sites, intranets, and extranets. This
mark assures that site visitors have the strongest SSL encryption Internet security available.
To learn more, go to www.verisign.com. |
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